One word or two? Both. Recently, I wrote a blog under the heading of “I’ll get right back to you.” I guess it depends on your definition of “right back.” What is appropriate? A couple of hours? A day? A week? Never? Never is good for me, is it good for you?
It’s confounding. Technology has made it possible, if not downright mandatory, to get back to someone. Even a two word response is better than no response. I can think of a few two-worders that work. I have to laugh. In the aforementioned blog, I offered to write an ad campaign for free if you got back to me. No takers. Now either I’m not as valuable as I think I am (and I have heard that more than once) or people are really not tuned in.
Here’s one that gets me every time…”Hi, this is Murray, I’m not here right now, but if you leave your name, number and a short message, I’ll get back to you at my earliest convenience.” Don’t they mean as soon as possible? I pray that they meant as soon as possible.
I have noticed that this behavior is not unique to business. My wife and I sent out a baby gift to the children of some friends of ours. Now it’s not like we ran to the mail box every day to look for a thank you note. But gee, c’mon, common courtesy. But all was not lost, the baby who is now 11 years old called to say thank you. I guess you just have to be patient. Don’t underestimate just how much clients appreciate timely responses. They do. A good idea delivered in a reasonable amount of time, is far better than a great idea that never gets there. If you want to call me to discuss this topic and I don’t answer, just leave a message. I’ll get right back to you.