Managing Your Inbound and Outbound Call Center Needs

A call center is an office where customer representatives receive inbound calls and place outbound calls. The main goals are to retain your current customers, create customer loyalty and contact prospects. By outsourcing your telemarketing to us, you can be confident that your customers will remain satisfied and that difficult issues will be resolved effectively. Our South Florida based inbound and outbound call center team of professionals is available to answer questions or to take orders by email, live chat or by calling our toll free number. All of our call center solutions can be integrated to increase your business sales potential.

Our call center features include:

  • Telemarketing
  • Lead Generation
  • Lead Qualification
  • Database Enhancement
  • Appointment Setting
  • Event Support
  • Customer Retention
  • Competitive Intelligence
  • Channel Support

We provide outbound call center assistance that includes cold calling, phone surveys and much more. We strive to keep your customers satisfied and to meet your benchmarks. No matter how small or large your business is, we will coordinate a successful customer approach with our call center support that fits your business. We offer unique call center solutions that will support your every need!

Lead Generation Can Increase Your Revenue

We are a prominent lead generation company in South Florida. We are THE source to acquire lists of qualified prospective clients who are strongly interested in your company products. We can increase your company’s success by providing lead generation. We have experts ready to help your sales professionals get started.

We work to provide up-to-date, complete and accurate information about your market, making your sales team more productive and enabling your company to maintain a competitive advantage. Our goal is to “do the work for you,” leaving you with time to focus your overextended staff on “closing the sale.” We provide business-to-business, as well as business-to-consumer and lead generation. We know how to increase your sales force performance with our lead generation campaigns, which include call center procedures like cold calling, event planning, follow-up as well as internet marketing. We know how to generate qualified leads by identifying those interested in your market. Our call center representatives will pass on all leads to your sales professionals, making the process smooth and effective.

Utilize Our Lead Qualification Program

Our lead qualification can help organize and streamline your process by efficiently and effectively identifying accounts and prospects that are the best fit for your company’s products. B2B companies spend millions of dollars each year generating new sales leads in the form of inquiries from their websites and other venues. Unfortunately, many sales opportunities are lost because the inquiries either aren’t followed-up in a timely manner, or the sheer volume of incoming leads overwhelms the process. Our goal is to provide the best possible result by generating qualified leads for your company’s industry. Our lead qualification can verify your marketing inquiries from various sources, including websites or landing pages, tradeshows, webcasts, large events, website downloads, online referral programs and phone numbers. We can quickly turn your inquiries into “sales ready” leads. Why waste your sales team’s valuable time separating tire-kickers from hot leads? Keep them selling!

Why Use Our Database Enhancement?

Our database enhancement adds necessary information missing from your target list. Whether you’re missing a phone number, email or home address, our database enhancement can fill in the blanks. Effective sales marketing is only as good as the data used. You can feel assured that you have the most current customer and prospect information available when you work with us. We understand that your company can’t grab new, potential customers unless your target list has all the right information. By using our database enhancement, we can work with you to meet your goals by maintaining complete information on existing customers as well as build a strong prospect list that can increase your productivity.

Appointment Setting

Our call center appointment setting is effective at generating qualified appointments with ideal, decision-making prospects and ensures your sales representatives stay busy writing proposals instead of spending hours pounding the phones. We understand the needs of businesses and how to develop customized appointment setting campaigns that deliver results. Our call center appointment setting systems can be structured to fit your needs and we are experts at opening the door, so you can close the sale. Regardless of the type of telemarketing plan your company uses, we will create an appointment setting program that includes a well-conceived script developed around your products. Our call center appointment setting team will work with you to find out who your target audience is and strategize the best way to meet your sales goals. A call center professional appointment setting team is essential to a successful campaign and we pride ourselves on delivering results and increasing revenue.

Event Support

To successfully execute an event, it takes strong attendee generation campaigns. We understand that the outcome of a successful one depends on targeting the “right crowd.” We will carry out attendee generation campaigns that will promote your event to potentially interested parties. We can even use our database enhancement to fill in missing information for your event’s target list. Our call center event support team is the driving force supporting your efforts before, during and after each event date. We will ensure that your plans and promotional materials are ready days before the big affair. In addition, we will follow-up with your registered attendees and those who actually signed in on the day, gathering feedback and giving you the opportunity to share special offers or to continue making a lasting impression. Regardless of the size, we will make sure that everything goes smoothly. Your next function will be in good hands with our support.

Customer Retention

When it comes to increasing revenue, many companies forget all about customer retention. When you work with us, we will help you increase your revenue by utilizing existing customer accounts. It is important to take advantage of the resources, tools and assets you already have in existence and view current customer accounts as a valuable asset. You have already put in lots of hard work in creating the account and we can work with you to develop a plan that will effectively manage your clients. Customer retention is vital to continuing the success of your business. Retain your customers by building customer loyalty and satisfaction. Meeting this demand gives you a clear understanding of where your current customers are now and what upcoming initiatives they have. We will help you achieve this through tailor-made customer retention programs.

Competitive Intelligence – Use it to Your Advantage

Competitive intelligence is the application of monitoring and analyzing the products offered by competitors in your industry. This is a great ethical and disciplined business practice. When you work with us, you will know more about your target market than your competitors do and you will know more about your competitors’ activities. This will give you a competitive advantage. We offer complete competitive intelligence and reporting that will enable you to develop the “go-forward strategy” needed to generate the most return on your marketing investment and eliminate all the guess-work.

Competitive Intelligence:

  • Product Validation
  • Competitor Information
  • Company Buying Trends
  • Research Analysis

Channel Support

We can provide the support and tools your channel partners need to make their tasks more efficient and your relationship with them more productive. We provide channel support that develops solid pipelines, enhancing the image of your company’s expertise, reducing your own technical support overhead costs, building customer loyalty and adding new sources of regular revenue. We are the answer to making your business operations – from setting qualified sales appointments to lead generation, market research and seminar promotion – more productive. We have the expertise to provide the right channel support to help you find what you are looking for and nail down the ideal prospects for your sales team to target. We welcome open communication with our clients and allow you to be involved as much or as little as you choose, every step of the way.

Call Center was last modified: May 26th, 2017 by J.M. Field Marketing