Managing Your Inbound and Outbound Call Center Needs

A call center is an office where customer service representatives receive inbound calls and place outbound calls. The main goals are to retain your current customers, create customer loyalty and contact prospects. By outsourcing your telemarketing services to J.M. Field Marketing, you can be confident that your customers will remain satisfied and that difficult issues will be resolved effectively. Our South Florida based inbound and outbound call center team of professionals is available to answer questions or to take orders by email, live chat or by calling our toll free number. All our call center solutions can be integrated to increase your business sales potential.

Our call center services include:

• Telemarketing Services
• Lead Generation
• Lead Qualification
• Database Enhancement
• Appointment Setting
• Event Support
• Customer Retention
• Competitive Intelligence
• Channel Support

We provide outbound services including cold calling, phone surveys and much more. J.M. Field Marketing strives to keep your customers satisfied and to meet your benchmarks. No matter how small or large your business is, we will coordinate a customer service approach that fits your business. We offer unique call center solutions that will support your every need!

» Contact us today for all your call center needs.

Lead Generation Can Increase Your Revenue

J.M. Field Marketing is a prominent Lead Generation company in South Florida. We are THE source to acquire lists of qualified prospective clients who are strongly interested in your company products and services. J.M. Field Marketing can increase your company’s success by providing lead generation services. We have experts ready to help your sales professionals get started.

We work to provide up-to-date, complete and accurate information about your market, making your sales team more productive and enabling your company to maintain a competitive advantage. Our goal is to “do the work for you”, leaving you with time to focus your overextended staff on “closing the sale”. We provide Business-to-Business, as well as Business-to-Consumer, lead generation services. We know how to increase your sales force performance with our lead generation campaigns, which include cold calling, event planning and follow-up as well as internet marketing. We know how to generate qualified leads by identifying those interested in your market. Our call center representatives will pass on all leads to your sales professionals, making the process smooth and effective.

» Contact us today for all your call center needs.

Utilize Our Lead Qualification Program

J.M. Field Marketing’s lead qualification service can help organize and streamline your qualification process by efficiently and effectively identifying accounts and prospects that are the best fit for your company’s products and services. B2B companies spend millions of dollars each year generating new sales leads in the form of inquiries from their websites and other venues. Unfortunately, many sales opportunities are lost because the inquiries either aren't followed-up on in a timely manner, or the sheer volume of incoming leads overwhelms the process. Our goal is to provide the best possible service by generating qualified leads for your company’s industry. Our lead qualification service can verify your marketing inquiries from various sources, including websites or landing pages, tradeshows, webcasts, large events, website downloads, online referral programs and phone numbers. J.M. Field Marketing can quickly turn your inquiries into “sales ready” leads. Why waste your sales team's valuable time separating tire-kickers from hot leads? Keep them selling!

» Contact us today for all your call center needs.

Why Use Our Database Enhancement Service?

J.M. Field Marketing’s database enhancement service adds necessary information missing from your target list. Whether you’re missing a phone number, email or home address, our database enhancement can fill in the blanks. Effective sales marketing is only as good as the data used. By utilizing our expert list services, you can feel assured that you have the most current customer and prospect information available. J.M. Field Marketing understands that your company can’t offer its services to potential customers unless your target list has all the right information. By using our database enhancement service, we can work with you to meet your goals by maintaining complete information on existing customers as well as build a strong prospect list that can increase your productivity.

» Contact us today for all your call center needs.

Appointment Setting Services

Our appointments setting services are effective at generating qualified appointments with ideal, decision-making prospects and ensure your sales representatives stay busy writing proposals instead of spending hours pounding the phones. We understand the needs of businesses and how to develop customized appointment setting campaigns that deliver results. Our appointment setting systems can be structured to fit your needs and we are experts at opening the door, so you can close the sale. Regardless of the type of telemarketing plan your company uses, J.M. Field Marketing will create an appointment setting program that includes a well-conceived script developed around your products and services. J.M. Field Marketing’s appointment setting team will work with you to find out who your target audience is and strategize the best way to meet your sales goals. A professional appointment setting team is essential to a successful campaign and we pride ourselves on delivering results and increasing revenue.

» Contact us today for all your call center needs.

Event Support

To successfully execute an event, it takes strong attendee generation campaigns. J.M. Field Marketing understands that the outcome of a successful event depends on targeting the “right crowd”. We will carry out attendee generation campaigns that will promote your event to potentially interested parties. We can even use our database enhancement services to fill in missing information for your event’s target list. Our event support team is the driving force supporting your efforts before, during and after each event date. We will ensure that your event plans and promotional materials are ready days before the big event. In addition, we will follow-up with your registered attendees and those who actually signed in on the event day, gathering feedback and giving you the opportunity to share special offers or to continue making a lasting impression. Regardless of the event size, we will make sure that everything goes smoothly. Your next event will be in good hands with J.M. Field Marketing’s event support services.

» Contact us today for all your call center needs.

Customer Retention

When it comes to increasing revenue, many companies forget all about customer retention. When you work with J.M. Field Marketing, we will help you increase your revenue by utilizing existing customer accounts. It is important to take advantage of the resources, tools and assets you already have in existence and view current customer accounts as a valuable asset. You have already put in lots of hard work in creating the account and J.M. Field Marketing can work with you to develop a plan that will effectively manage your clients. Customer retention is vital to continuing the success of your business. Retain your customers by building customer loyalty and satisfaction. Meeting this demand gives you a clear understanding of where your current customers are now and what upcoming initiatives they have. J.M. Field Marketing will help you achieve this through tailor-made customer retention programs.

» Contact us today for all your call center needs.

Competitive Intelligence – Use it to Your Advantage

Competitive Intelligence is the application of monitoring and analyzing the products and services offered by competitors in your industry. This is a great ethical and disciplined business practice. When you work with J.M. Field Marketing, you will know more about your target market than your competitors do and you will know more about your competitors’ activities. This will give you a competitive advantage. We offer complete competitive intelligence gathering services and reporting that will enable you to develop the “go-forward strategy” needed to generate the most return on your marketing investment and eliminate all the guess-work.

Competitive Intelligence Services:

• Product or Service Validation
• Competitor Information
• Company Buying Trends
• Research Analysis

» Contact us today for all your call center needs.

Channel Support

J.M. Field Marketing can provide the support and marketing tools your channel partners need to make their tasks more efficient and your relationship with them more productive. We provide channel support that develops solid pipelines, enhancing the image of your company’s expertise, reducing your own technical support overhead costs, building customer loyalty and adding new sources of regular revenue. We are the answer to making your business operations – from setting qualified sales appointments to lead generation, market research and seminar promotion – more productive. We have the expertise to provide the right channel support to help you find what you are looking for and nail down the ideal prospects for your sales team to target. We welcome open communication with our clients and allow you to be involved as much or as little as you choose, every step of the way.

» Contact us today for all your call center needs.